Delivery, Return & Exchange Policy
Delivery & Shipping Fees
Timeframe (Working Days)
Free for orders S$77 and above
3 – 5
S$6 for orders below S$77
Click & Collect**
3 – 5
For next working day delivery, place your order before 1130hrs from Monday – Friday
**Click & Collect:
You will receive an email once your order is ready for collection.
Return & Exchange
Should you have a change of mind about your order, you have 7 working days upon receiving your order to request for a refund in the form of store credits valid for a year.
Return within 7 working days of receiving your items
Regular price items only
Sales items and expendable accessories are final and cannot be returned or exchange
Items must be returned in their original condition with package labels intact
Items must not have been deliberately damaged for returns
Items that have been defective from use does not qualify for return policy.
Items purchase from third party
Online purchases can be exchanged in our physical shop within 7 days from date you receive your order. Should the item exchanged is of a higher value, a top up is required.
The following products are not exchangeable/returnable: Opened reeds, cleaning swab & gauze.