Delivery Information

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Delivery, Return & Exchange Policy


Delivery & Shipping Fees


Delivery Type 

Fees (SGD)

Timeframe (Working Days)

Standard 

Free for orders S$77 and above

3 – 5 


S$6 for orders below S$77


Express* 

S$25

Click & Collect**

Free

3 – 5 

*Express Delivery:
For next working day delivery, place your order before 1130hrs from Monday – Friday 


**Click & Collect: 
You will receive an email once your order is ready for collection. 



Return & Exchange 

  1. Return

Should you have a change of mind about your order, you have 7 working days upon receiving your order to request for a refund in the form of store credits valid for a year. 

  • Criteria

    • Return within 7 working days of receiving your items

    • Regular price items only 

    • Sales items and expendable accessories are final and cannot be returned or exchange

    • Items must be returned in their original condition with package labels intact

    • Items must not have been deliberately damaged for returns 

    • Items that have been defective from use does not qualify for return policy. 

    • Items purchase from third party

  1. Exchange 

Online purchases can be exchanged in our physical shop within 7 days from date you receive your order. Should the item exchanged is of a higher value, a top up is required. 

The following products are not exchangeable/returnable: Opened reeds, cleaning swab & gauze.